Shipping Policy

SHIPPING POLICY

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office.

Processing Time: 6 – 30 days (depending on the order’s quantity and quality)

Estimated Delivery: 3-10 days to international (in regular seasons) or more depends on holiday seasons but will not exceed 60 days.

We are shipping with specialists in international shipping and courier delivery services! The tracking number will be informed to you via email around 4 – 7 days since your parcel is picked up by the carrier.

All shipping costs and taxes will be paid by the buyer, in case you want to return the goods or send the goods for repair.

All packages sent by DHL/UPS/Fedex are noted as Synthetic fiber/Synthetic hair and (although all of our hair is still 100% real human hair). This is the only way for us to send hair and customers can easily receive the package without having trouble with custom and high custom fees. When you make the payment, you agree and are fully aware of this note and will not make any claim regarding this note on the product.

ORDER TRACKING

You will receive a confirmation email/Chat with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

REFUND & RETURN POLICY

UNIHAIRVN’ HAIR PRODUCTS ARE NON-RETURNABLE AND NON-REFUNDABLE.
IF SOMETHING ARRIVES DAMAGED, IT WILL BE REPAIRED SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. ANY ITEM, NOT PICKED UP BY THE BUYER WITHIN TRHEE (3) MONTHS OF THE DATE NOTICE THAT THE ITEM IS READY FOR PICKUP, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF UNIHAIRVN. NO REFUND WILL BE OFFERED.

1, Compensation & Return/refund Policy (Refund via Paypal)

We accept seriously damaged orders caused by our company to be compensated or refunded/returned after 3 days of receiving. However, all cases should be reviewed and agreed upon by both parties.

Customers should send all clear and persuasive proof (videos, pictures, etc) showing the product’s problem if they wish to have a solution. We have the right to refuse to solve cases with no clear proof.

We only issue a refund when we have received the product sent by customers.

All returned orders must remain untouched, worn, tampered. Therefore, customers can’t send back products that have been used, worn, or tampered.

Customers will directly send the package back if they want to return the hair. All transactions fees, shipping fees, and customs fees are responsible by customers in all cases.

We will not be responsible for packages damaged by customers or lost packages on return.

We don’t allow customized orders (product inquiries that are NOT in our catalog provided by our sales representative or based on the pictures or videos sent by customers) to be refunded/returned or compensated.

Once your order is paid, we won’t accept the order to be canceled.

2, Return Procedure

Step 1: We provide customers shipping details (location, phone number, shipping method, package notes)

Step 2: Customers give us videos and pictures showing clearly the product status and quantities and inform us about the product quantities through WhatsApp.

Step 3: Customers give us the tracking code provided by the shipping company they used.

Step 4: We inform customers when we have received the packages.

COLOR/STYLE/QUALITY

We ensure 80-90% textures (styles, colors) accurateness for all products due to the fact that the hair in pictures, videos, and in real-life looks different.

Buyer understands that every Wig is a specialty item made to order, with specifications to size, shape, quality, style and color which is a labor of love and time intensive. Buyer understands that UNIHAIRVN uses only the highest quality natural human hair which is subject to the nuances of the medium. While UNIHAIRVN shall endeavor to make each Wig to the Buyer’s exact and precise specifications, including but not limited to color, style and length, because UNIHAIRVN uses only natural human hair, there can be slight variations in the color just as there would be if the hair were to be Buyer’s own natural hair. The color can oxidize with time, just as human hair and should be understood in that context. The style can change slightly due to weather conditions, changes of season and all variables that affect human hair. As such UNIHAIRVN reserves the right to charge Buyer for any changes to color or length of an ordered item beyond three months post-delivery, subject to the Product Warranty.

POPULAR INCIDENTS WITH SHIPMENT/PACKAGE

1, Losing the package

In case the package is missing, the Sellers will need from 3 – 30 days (depending on the transportation process) to check and investigate with the transportation company. During this time, the Sellers don’t accept refunds until problem are solved.

Case 1: the Sellers won’t accept a refund when a package is determined as successfully delivered by the transportation company with full proof.
The sellers will not be responsible for compensation or other complaints if the buyers report the package as lost when the package is reported successfully delivered by the transportation company or third party.

Case 2: The seller will accept a refund when a package that is selected by the buyer for delivery with insurance is determined to be due to a mistake by the transportation company such as DHL/FedEx/UPS with an official acceptance letter via email and they agree to indemnify.

Buyer must coordinate with the seller to handle any case requested by the seller. For example, they should call the international shipping unit’s call center or go to the post office to confirm.

2, Receiving wrong product (size, styles, quality)/ damaged product/ lack of order

When you receive the items PLEASE TAKE VIDEO before and while opening the parcel/ package. Following our note below:

2.1. Video must be provided while unboxing/ unpackaging the items.

2.2. Pictures are not acceptable as proof.

We will not accept to return or refund if you don’t provide a full video while opening unbox your parcel.